Return, Cancellation & Refund Policy

This Return, Cancellation & Refund Policy (“Policy”) governs all payments made for services offered by AUJ LAWYERS LLP (“the Firm”, “we”, “our”, or “us”) through its website, including online legal consultations, appointment scheduling, document review services, legal drafting services, advisory services, and retainer-based engagements. By purchasing, booking, or availing any service through our website, the client (“Client” or “you”) expressly agrees to be bound by the terms of this Policy.

All services provided by the Firm constitute professional legal services rendered by qualified advocates. Such services are intangible in nature and involve allocation of professional time, legal expertise, confidential handling of information, and preparation of intellectual work product. Accordingly, services are not capable of being “returned” in the conventional commercial sense. Fees charged by the Firm are primarily for professional time, skill, and advisory input. Once professional services have commenced, fees are generally non-refundable except as expressly provided herein.

Consultation bookings are deemed confirmed upon receipt of payment and issuance of confirmation by the Firm. The Firm reserves the right, at its sole discretion, to decline, reschedule, or cancel any consultation. A Client may request cancellation or rescheduling of a consultation not less than twenty-four (24) hours prior to the scheduled time. Where such request is timely made and accepted, the Client may either reschedule the consultation without additional professional fee or request a refund subject to deduction of payment gateway charges, banking transaction costs, currency conversion charges (if applicable), and an administrative processing fee not exceeding fifteen percent (15%). Any cancellation request made less than twenty-four (24) hours prior to the scheduled consultation shall render the consultation fee non-refundable. Failure to attend a scheduled consultation without prior written notice shall constitute a “No-Show,” and no refund shall be issued in such circumstances.

In relation to document review services, a cancellation request made prior to commencement of substantive professional review may, at the Firm’s discretion, qualify for a partial refund after deduction of administrative and transaction charges. The determination of whether substantive work has commenced shall rest solely with the Firm. Once review, legal analysis, annotation, or advisory drafting has begun, fees shall become non-refundable. In such cases, the Firm shall deliver work completed up to the stage reached at the time of cancellation.

All legal drafting services, including but not limited to agreements, contracts, notices, replies, pleadings, policies, and advisory documents, are customized to the specific facts and instructions provided by the Client. Upon commencement of drafting work, fees shall be non-refundable. Any partial drafts, outlines, or advisory notes provided shall constitute professional work product for which professional time has been expended. Unless otherwise expressly agreed in writing, limited revisions consistent with the original scope of instructions may be accommodated at the Firm’s discretion. Material changes in instructions, introduction of new facts, or expansion of scope shall require additional professional fees.

Where services are provided under a retainer or advance fee arrangement, fees shall be deemed earned progressively upon allocation of professional time and resources. In the event of early termination, any refund shall be calculated on a time-spent basis in accordance with the Firm’s prevailing professional rates. Administrative, transaction, and banking charges shall remain non-refundable in all circumstances.

The Client acknowledges and agrees that legal advice and drafting are strictly based on the facts disclosed and documents provided by the Client, and on the applicable law at the time advice is rendered. No refund shall be available on the grounds of subsequent discovery of undisclosed facts, change in law, adverse judicial or administrative outcome, strategic disagreement, or difference in legal interpretation. The Client further acknowledges that legal services do not and cannot guarantee any particular result.

Any dissatisfaction with services must be communicated in writing within seven (7) days of delivery of the relevant service. The Firm may, at its sole and absolute discretion, review the concern and determine whether clarification, limited corrective revision, or partial credit is warranted. The Firm’s determination in this regard shall be final.

To the maximum extent permitted under applicable law, the Firm’s total liability arising out of or in connection with any service shall not exceed the professional fee paid by the Client for that specific service. Under no circumstances shall the Firm be liable for indirect, incidental, consequential, exemplary, or special damages, including but not limited to loss of profits, business interruption, reputational loss, or third-party claims arising from use or reliance upon any document or advice provided. Legal advice and documents are prepared solely for the specific matter and Client for whom they are issued and may not be relied upon by any third party without the Firm’s prior written consent.

The Firm shall not be responsible for payment processing delays, banking reversals, technical gateway errors, currency exchange losses, or other issues attributable to financial institutions or third-party service providers. All such charges shall remain non-refundable.

The Firm shall not be liable for any delay or failure in performance resulting from circumstances beyond its reasonable control, including but not limited to governmental actions, court closures, internet disruptions, cyber incidents, regulatory changes, natural disasters, or other force majeure events.

The Firm reserves the right to refuse service, decline engagement, suspend work, or terminate an existing engagement where a conflict of interest arises, where professional or ethical obligations so require, where instructions are unlawful or misleading, or where the Client engages in abusive, threatening, or non-cooperative conduct. In such event, any refund shall be determined after deduction of professional time expended and applicable administrative costs.

This Policy shall be governed by and construed in accordance with the laws of Pakistan. Any dispute arising in connection with this Policy or any services provided by the Firm shall be subject to the exclusive jurisdiction of the courts at Lahore, Pakistan.

Contact Us

For any queries relating to cancellations or refunds, please contact us by e-mail support@aujlawyers.com and through the official contact details provided on the Firm’s website.